The Service Providers
The success of service organizations ultimately depends on employees in customer service roles; their performance affects customer satisfaction and loyalty. Integrating theory and research, this book explores the factors that determine the performance of service providers, and points to important ma...
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| Format: | Electronic eBook |
| Language: | English |
| Published: |
London :
Palgrave Macmillan UK : Imprint: Palgrave Macmillan,
2008.
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| Edition: | 1st ed. 2008. |
| Subjects: | |
| Online Access: | https://doi.org/10.1057/9780230582675 |
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