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Service guarantee : the impact of empowerment and employee motivation in four and five star hotel in Malaysia.

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Main Authors: Mohd Shahril, Aslinda, Abdul Aziz, Yuhanis, Othman, Mohhidin
Other Authors: Ng, Siew Imm
Format: Book Section
Language:English
Published: McGraw Hill 2013
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id oai:psasir.upm.edu.my:31157
record_format eprints
spelling oai:psasir.upm.edu.my:31157 http://psasir.upm.edu.my/id/eprint/31157/ Service guarantee : the impact of empowerment and employee motivation in four and five star hotel in Malaysia. Mohd Shahril, Aslinda Abdul Aziz, Yuhanis Othman, Mohhidin McGraw Hill Ng, Siew Imm Hassan, Hamimah Lee, Shin Ying 2013 Book Section PeerReviewed Mohd Shahril, Aslinda and Abdul Aziz, Yuhanis and Othman, Mohhidin (2013) Service guarantee : the impact of empowerment and employee motivation in four and five star hotel in Malaysia. In: Reading on Hospitality and Tourism Issues. McGraw Hill, Shah Alam, Selangor, pp. 71-77. ISBN 9789675771880 English
institution UPM IR
collection UPM IR
language English
author2 Ng, Siew Imm
author_facet Ng, Siew Imm
Mohd Shahril, Aslinda
Abdul Aziz, Yuhanis
Othman, Mohhidin
format Book Section
author Mohd Shahril, Aslinda
Abdul Aziz, Yuhanis
Othman, Mohhidin
spellingShingle Mohd Shahril, Aslinda
Abdul Aziz, Yuhanis
Othman, Mohhidin
Service guarantee : the impact of empowerment and employee motivation in four and five star hotel in Malaysia.
author_sort Mohd Shahril, Aslinda
title Service guarantee : the impact of empowerment and employee motivation in four and five star hotel in Malaysia.
title_short Service guarantee : the impact of empowerment and employee motivation in four and five star hotel in Malaysia.
title_full Service guarantee : the impact of empowerment and employee motivation in four and five star hotel in Malaysia.
title_fullStr Service guarantee : the impact of empowerment and employee motivation in four and five star hotel in Malaysia.
title_full_unstemmed Service guarantee : the impact of empowerment and employee motivation in four and five star hotel in Malaysia.
title_sort service guarantee : the impact of empowerment and employee motivation in four and five star hotel in malaysia.
publisher McGraw Hill
publishDate 2013
_version_ 1819295392047562752
score 13.4562235

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